What is a Substance Abuse Professional? –Thriveworks Chesterfield

A U.S. Department of Transportation (DOT) Substance Abuse Professional (SAP), in accordance with the guidelines of the DOT, is a professional who evaluates employees who have violated a DOT drug and alcohol program regulation and makes recommendations concerning the education, treatment, follow-up testing and aftercare of that person. The SAP works as a “gatekeeper” of the process by providing a vital service to the employee, the employer and the traveling public.

According to the U.S. DOT, a SAP “represents the major decision point (and, in some cases, the only decision point) an employer may have in choosing whether or not to place an employee behind the steering wheel of a school bus, in the cockpit of a plane, at the helm of an oil tanker, at the throttle of a train, in the engineer compartment of a subway car, or at the emergency control valves of a natural gas pipeline.”

The SAP’s responsibility to the public is enormous. He is in the role of ensuring that the employee has successfully complied with his recommendation. The traveling public’s safety is paramount.

As an employee who performs safety-sensitive functions in the transportation industry, employees are responsible for providing a safe work environment for their co-workers and the traveling public. The U.S. DOT overview states, “Creating a safe work environment not only means following established work rules, but also following the DOT’s rules on drug use and alcohol misuse.”

Omnibus Transportation Employee Testing Act of 1991

The U.S. DOT tests employees for drug and/or alcohol violations in accordance with the following. “After several significant transportation accidents, Congress passed the Omnibus Transportation Employee Testing Act of 1991, because it recognized the safety need for ensuring drug-and-alcohol-free transportation employees. The “Act” required DOT agencies to implement drug testing of safety-sensitive transportation employees in the aviation, trucking (including school bus drivers and certain limousine and van drivers), railroads, mass transit, and pipelines industries. In 1994, the DOT added alcohol testing requirements to its regulations.

Thriveworks SAPs

At Thriveworks in Chesterfield, the SAPs are professionally licensed and knowledgeable of the DOT guidelines. They have the following:

Clinical experience in the diagnosis of substance abuse-related disorders.
An understanding of how the SAP role relates to the responsibilities employers have for ensuring the safety of the traveling public.
Meet all SAP standards and training requirements.
Hold qualifications and credentials to fill the role of SAP.
Regularly attend continuing education activities.
Demonstrate the knowledge and understanding of reporting that the employee has or has not complied with the SAP’s recommendation.
Have a passing score on the examination for the role of SAP.
Understand the U.S. DOT’s expanded and revised drug use and alcohol misuse prevention rules for the commercial transportation industries.
Possess the background and reasoning of the DOT’s drug and alcohol testing program.
Know the DOT’s drug and alcohol testing rules.
Knowledge of DOT drug testing requirements, such as laboratory testing and collections.
Understand the role of the SAP in the initial employee evaluation, referrals for education and/or treatment, the follow-up evaluation, continuing treatment recommendation and the follow-up testing plan.
Knowledge of reporting and record-keeping requirements.

What Must I do to Return to Duty?

SAPs do not make a “fitness for duty” determination as part of the re-evaluation (unless required to do so under an applicable DOT agency regulation). The employer (the DOT) decides whether the employee should be placed back to work in a safety-sensitive position. In short, the SAP is the person who verifies if the employee has successfully complied with his initial recommendation.

What Do SAPs Do?

According to DOT regulations, a SAP must:

Conduct an initial face-to-face employee evaluation and clinical assessment to determine the level of assistance necessary for an employee who is identified as having alcohol and/or drug-associated problems.
Recommend and refer the employee to an appropriate education and/or treatment program.
Monitor the employee’s progress in the education and/or treatment process through regular contact with the treatment provider to check on the employee’s progress and to determine if the recommendation needs to be adjusted or changed.
The next contact the SAP has with the employee will be for a follow-up evaluation at the completion of education and/or treatment.
Provide the Designated Employer Representative with the follow-up evaluation of the employee and a drug and/or alcohol-testing plan for the employee.

It is important to note that the SAP does not provide counseling of the employee. Instead, the SAP is the professional who makes the recommendations for the appropriate education and/or treatment, follow-up tests and aftercare.

Who is qualified to be a SAP?

Credentials are mandatory to act as a SAP. In order to fill this vital role, an individual must possess one of the following credentials.

Licensed physician (Doctor of Medicine or Osteopathy).
Licensed or certified social worker.
Licensed or certified psychologist.
Licensed or certified employee assistance professional.
State-Licensed marriage and family therapist.
A drug and alcohol counselor certified by the National Association of Alcoholism and Drug Abuse Counselors Certification Commission; or by the International Certification Reciprocity Consortium/Alcohol and Other Drug Abuse; or by the National Board for certified Counselors, Inc. and Affiliates/Master Addictions Counselor.

SAPs and Continuing Education

To be considered a SAP, continuing education is a critical component of eligibility. During each three-year period from the date which an individual satisfactorily completes the examination, he must complete continuing education that includes at least 12 professional development hours relevant to performing SAP functions.

How Soon Can I Get an Appointment With the SAP?

Thriveworks SAPs typically schedule initial evaluations within five business days. In addition, the SAP’s recommendation about appropriate education and/or treatment program is dependent on your specific needs, which includes the presence of and, if identified, severity of your drug or alcohol problem. The SAP will identify the level of drug and/or alcohol use in order to make the recommendation about education and/or treatment.

Commonly Abused Drugs

The following is a list of a few of the most commonly abused drugs.

Alcohol
Cocaine
Heroin
Hallucinogens
Inhalants
Marijuana
Methamphetamine
Opioids
Prescription drugs and cold medicines
Steroids (anabolic)

People Love Our Providers!

Overall Rating: ★★★★★ based on 136 reviews. See all reviews

Jenee Johnson

★★★★★

This was my first therapy experience. I was in desperate need for help. Jenee was my therapist for a year and I can’t overstate how incredibly helpful she has been. She met me where I was mentally and helped me to find myself and healthy/productive ways of dealing with my everyday struggles. I’m a completely different and happier person thanks to her hard work.

- Chesterfield Client

Highest Recommendation

Ramona Peters at Thriveworks is the most empathetic person and amazing social worker. She is prompt, considerate, compassionate and so insightful. Her love for people and her ability to connect truly shine through in my encounters with her. She has real life experience and such a truthful yet kind and humanitarian way of helping people look at and solve dilemas and overcome day to day obstacles in life. Would highly recommend!

Outstanding Clinician & Services

Dr. Lottie Ampy is an excellent therapist and psychologist, who has served in the counseling and psychology field for many years. I have had the opportunity to work with her in the community and have seen her skills in action first hand, whether for crisis situations or generalized therapy for individuals or families. She has many talents and skills, but especially excels helping others to reach their personalized goals when in midst of going through difficult times. She is an excellent clinician and is also aware of local and regional resources. She delivers caring, compassionate services and is a clinician/psychologist who can work with you, right where you are. She is an asset to the Thriveworks team. Dr. Ampy renders 5*+ services to all she encounters.

Ramona Peters

Ramona is a wonderful social worker with a calming presence. She makes you feel heard and respected, while also helping you reflect and move forward.

Examining Personal Growth

Ms. Stefanie is an absolute therapy guru! She helped me tremendously with communicating more effectively in my relationships. She is unbiased, a great listener, and was very thorough in explaining the different techniques that I could use to maximize my efforts in communicating better. The guidance I received from Ms. Stefanie truly influenced a major part of my personal growth.

Recommending Dr. Allison Jackson

Dr. Allison Jackson is a compassionate and highly-skilled professional. Her education and vast experience allow her to meet the needs of her clients in a cooperative and dynamic manner. Specializing in trauma and in transforming lives, Dr. Jackson listens to your needs and supports you in finding a better future. Couples and families will find she listens to all perspectives in reaching healthy, unified goals. When engaging with her for therapy, you will receive outstanding service.

Best Possible Therapist for Trauma

It is an amazing opportunity to see Dr. Allison Sampson Jackson for therapy. An expert, in the area of trauma, she is able to make sense of complex circumstances involving us, our families and the systems we are a part of. I am in awe of her abilities. Beyond her intellect, she is genuine and sincere. I have the highest confidence in her. I am referring people I care deeply about to her. I can not recommend anyone more highly than Dr. Jackson.

Kristen Lee

Kristen has been incredibly helpful in helping me navigate my anxiety and depression. She gives realistic ways and techniques that I can actually incorporate into everyday practice. She is also very kind and mindful of your hesitations or apprehension. I would recommend her to anyone looking for a kind and patient but extremely helpful treatment provider.

Joy is amazing

Joy is absolutely amazing. I cannot say enough great things about her.

Life Changing

Not only has my experience at thriveworks been amazing but Dr. Lee has helped me reach my goals. She has helped me work out my problems and get me to see the root of everything.

My daughter has been seeing Kristen for 6 months and she has gotten so much from her. She is very supportive, knowledgeable and comfortable for her to talk with. She has provided many helpful resources to walk my daughter through some struggling times. Our family is very thankful for the progress she has made and for all that Kristen has and continues to do for her steps on the right direction!

Amazing Therapist

Dr. Lee is AMAZING!!! In the beginning I was very nervous but she has made every step easy and understanding and she has really helped me to identify not only any issues I may have, but also find the best possible solutions and ideas to grow and I'm glad I came here!!!

Very Professional

I have worked with multiple counselors within the Chesterfield location, namely Jeff Whitfield, Kristen Lee, as well as Joy Daigle Book. All of them have been amazingly comfortable to work with and very professional. I consider them all friends and very caring individuals. I Definitely recommend Thriveworks. They are a great group.

Excellent

Very caring and supportive counselor. A++++

SHOUT OUT!!!!! KENNY

I had to call the support center to get our insurance straight for the sessions we were having with ms. Lee. I had the pleasure of speaking with Kenny. Again, just like with every person i have spoke with, he was amazing. Extremely professional, courteous and very knowledgeable. Once we finished, he and i just spoke a little and i thanked him for all he did to help me get the insurance information straight. It was at that point he let me know it was his first day! I was shocked! I would have never guessed in a million years that was his first day. He then told me his supervisor was helping him and it was Adrienne who i had spoke with on a previous call and have written a review about her as well. I’ve said it in previous reviews, however, i am going to say it again. The training must be impeccable, because for it to be Kenny’s first day and the way he worked with me was spot on. A huge shout out to Kenny!!!!

Thriveworks is definitely the perfect place for our family and they truly care or the two individuals,Kenny and Missy who were in training however, sounded like they had been working for Thriveworks for years!!!!! This is a wonderful place and if you need counseling, i highly recommend Thriveworks. I definitely did my research before deciding on a counselor and kept coming back to Ms. Lee. I’ve had nothing but positive experiences and i know it will continue.

SHOUT OUT!!!!! ADRIENNE

I called and had the pleasure of speaking to Adrienne. I explained I had been speaking with Missy however she said she wasn’t available but could help me if I wanted to let her too. I decided to explain what had happened about the appointment being canceled due to the policy and how I felt that Ms. Kristen Lee, lcsw, was the person my family and I needed to see. Adrienne was so very positive and genuine and told me she would talk with her supervisor to see if she could contact the chesterfield center to see if anything could be worked out so we would be able to schedule an appointment. She explained it may be a few days before I heard back and I told her that was perfectly fine. I guess it was maybe an hour or so and my phone rang and it was Adrienne. She had fantastic, wonderful, phenomenal (i could go on, but i think you understand) news. Ms. Lee agreed to see us for intake. I was so happy, I honestly couldn’t believe what i was hearing, but it was true. I provided all of our information and we now have an appointment. Adrienne went above and beyond and she didn’t have to but she did. She also informed me when i was speaking to missy, she was in training and she was her supervisor. I would have never guessed because Missy seemed like she had been doing this for a while, she never hesitated when I would ask a question and was extremely professional. Amazing!!!!!

So a huge shout out to Adrienne for all she did to make this happen for us!!!!!

SHOUT OUT!!!!! MISSY

I decided it was meant for my family and I to see ms. Kristen lee, lcsw, especially after reading her bio. I called the number and had the pleasure of speaking to Missy. She was who I was meant to talk with on my first call. She and I connected and she did her best to try to work out an appointment for us and she did. Then I received a call from her letting me know the we could not keep the appointment for two reasons, the first appointment for intake had to be on a weekday and secondly, Ms. Lee was not going to be available. I was heartbroken because our older son and his wife live in Charlottesville and for him to take off from work for a weekday was going to be impossible, however I told Missy I completely understood and she said if she ever noticed any changes in the policy, she would let me know. I then learned from her supervisor she was in training. I would have never guessed this as she was so professional, courteous and was able to answer every question with no hesitation. Her confidence really showed. Whoever or however training works with this organization, it is superior!!

So this is a huge shout out to Missy for all she did to try to make this happen for us!!!!!

SHOUT OUT!!!!! MS. KRISTEN LEE, LCSW

Where do i begin???? There are no words to express the gratitude that I have for the kindness, professionalism and the all around genuine care that was shown to me each time I called to try to arrange an appointment with Ms. Kristen lee, lcsw. I can’t thank you enough, I have no words, but Ms. Lee, you will truly never know how much we appreciate you making it possible for my family to see you. You didn’t have to make that decision however, you did and for that, I thank you. A massive shout out to you!!!!!!!

Variety and Options

Joining this practice was a great choice for our family! Our individual counselor, who was a perfect fit for our teen, got us involved with group programs as well, starting with a teen group lead by Kristen Lee. Kristen did a fantastic job cultivating a group where teens, who were likely feeling alone in their struggles, found comfort and formed friendships. I hope she runs it again in the fall.

Unhappy Patient

★★★☆☆

My daughter could not make it to her 4:00 appointment today because of an accident that had the entire road closed and was beyond her control. She has never missed an appointment before. I called at 3:15 to let someone know that she was going to do her best to get there. She called back at 4:30 to let them know that she was still sitting in traffic and was not going to make it before her time was up. When she finally got home, she called to reschedule her appointment and was told that she would have to wait two weeks until her next scheduled appointment and would be charged a $99 cancellation fee. Although I think that is way too steep, I’m more upset that she has to wait another two weeks to see her therapist when this has really stressed her out. I’m beginning to think they don’t care about their patients, just the money.

Great Progress

The progress I have made since starting at Thriveworks has been so great. I am in a much improved place and have learning different methods and ways to cope with my anxiety. The ideas, recommendations, and techniques that my counselors, including Kristen Lee, have provided me have made such a difference in my day to day life. Very happy with Thriveworks.

Love my counselor

I love my sessions with my counselor. She always gives awesome advice and things for me to do at home or work to try and make the things I’m going through more manageable to deal with. She also tells me like it is and I think that’s very important in the continual healing process that is with meantal illness. It’s more like talking with a friend than anything else. I would recommend Thriveworks 100%.

Meeting with Kristen Lee has been a very helpful and pleasant experience for Chuck .Chuck relates to Kristen and looks forward to meeting with her. Chuck always comes out of his meeting with positive feelings and looks forward t o his next visit. Kristen Lee is a good listener and always has suggestions for Chuck.

Ania is great!

Ania Ramondo is great to work with! She takes her time to listen to my concerns in managing my ADHD medicine. She makes adjustments as needed. She is very quick to return any messages. Her care and expertise is helping me manage my ADHD. I am so glad I have finally found someone who is willing to take the time necessary to help with my medication management.

False information on the site

★★☆☆☆

We have appointments available within 24 hours for new clients. Is what is stated on the website, I truly wanted to go with this company however they have nothing available for my son until the middle to the end of next month and then with another issue I was trying to get help with they said about 6 weeks or more out. I need help asap.

Jenny Prewitt, LPC

Jenny Prewitt, LPC is an outstanding clinician. She is able to meet clients where they are emotionally, and works with them to provide support while guiding them through healing. As well as challenging them by empowering them, in what can be the darkest time in a client's life. She conducts herself in a very professional and respectful manner, and has a compassionate heart. She is able to create a safe and free of judgement environment, to face the challenges the client wants/needs to address. Her wealth of clinical knowledge, training, experience and real world application, as it relates to clients, is absolutely exceptional. Moreover, I have worked with Jenny in a clinical setting, and it is with absolute confidence that I recommend her as a Counselor.

Anna is GREAT

Anna has helped me so much with recognizing and managing my anxiety. She is talented way beyond her years!

Kylie is the best

Kylie was extremely helpful. I appreciated how much time she spent with me to make sure my medication was correct. She is a top notch provider.

Top Notch Practice

Melanie is an awesome therapist, she has done great work with my son. I highly recommend her!

Awesome fit!

My kids go to Thriveworks, and their therapist is a great fit for them! So friendly and super helpful!!

Real Progress!

Kristen Lee has been a godsend for my 21 yr old son Cody, who lives with Asperger's. I have seen so many positive changes in him this year! His depression and general anxiety have improved, as well as his confidence level.

Great Support

I have been taking my son to Kristen Lee for therapy. He is on the Autism spectrum, and wanted help with various issues. She has been very supportive, and helpful in suggesting and helping him to work through different issues.

I wont let one unsympathetic employee define an entire company

★★★★☆

I wont let one unsympathetic employee define an entire company. Very accommodating scheduling department but the psychiatrist I had was a little detached and really impersonal. Despite this I still believe this is a good institution.

Thriveworks/Kristen Lee

My son, feels very comfortable and safe with Kristen Lee. She makes it fun and Joshua is learning to express himself in positive ways. He has truly blossomed since Kristen's been working with him. She has given him the tools to deal with the anxieties of school that my son was having. What a difference... calmer, joyful and confident! Kristen has been instrumental in this process and my family and I are grateful!

Excellent Experience

Kristen has been a awesome help for my treatment which I never had before and didn't think it works. But Kristen has changed my life. i will recommend everyone who needs help should contact her.

Above and beyond

Thriveworks is an amazing place, very caring and welcoming. My questions were always answered, and help received. Kristen was especially great, i highly recommend her in particular as she made my entire experience a good one as well.

Though I’m very new to Thriveworks, my experience so far has been excellent.

Though I’m very new to Thriveworks, my experience so far has been excellent. I look forward to working with my provider to achieve my treatment goals, and I believe Thriveworks and my provider will help me reach them!

Mother of client

Kristen has done a remarkable job with my six-year-old son. Over these last 6 months he has learn new coping mechanisms as well as different ways to express his ”big feelings” as she likes to call them. We as a family unit have all benefited from the therapy.

Treated like a number

Copied from email to my prescriber at this location... On the last appointment I had scheduled with Julie Wilcox on 1/17; I notified this provider that I had influenza since 1/10 and remained seriously ill. In fact, I still had fevers of 103+ and was treated for pneumonia. The response I received was her advising me of the $99 missed appointment fee. As a fellow clinician, I am fully aware of the business of providing care. That said, in the year that I’ve been a patient at Thriveworks, I’ve never missed an appointment. In fact, I’ve been extremely accommodating of my provider’s schedules (I’ve had four in the 11 months as a patient.) As an advanced practice registered nurse, and widely known health advocate, I am asking your owners and office manager to reconsider this penalty. My reasons are two fold. First, having been extremely ill, I would not have exposed their providers by coming to a non-urgent appointment. Additionally, your office is on the second floor. I have a pre-existing disability (as does my son) that makes it difficult to access my appointment when well; therefore, having flu/pneumonia, I would not have been able to safely access my provider. I advised Ms. Wilcox that I take my behavioral health needs seriously, and that I did not feel she was a good fit. Empathy for a patient as more than a “number” or “fee” is critically important in our field. As my prescriber, you can attest to this first-hand. It is my intent to keep you as my prescriber as I am quite comfortable with our current treatment plan. In fact, I referred my husband to you when he was seriously ill. It should be an easy decision to waive that late fee, as I have been a good, reliable patient. Ms. Wilcox’s decision resulted in loss of a weekly, insured client; and, left me wondering if I would continue to refer patients, friends, neighbors, colleagues to your practice. I will await their response.

Best service in Chesterfield!

I have taken my son to multiple locations in Chesterfield County, and this by far has surpassed all of the others. It does not have the vibe of a 'doctor's office' when you walk through the door. Jenny is AMAZING. She keeps a comfortable atmosphere, engages in one-on-one conversation, and her recollection is astounding. She remembers names, dates, places, and events that were brought up weeks prior, without looking back through notes or asking for reminders. It is also nice having email and telephone access to my son's therapist outside of appointment times- this is an amazing benefit of Thriveworks.

We feel so fortunate to have found Kristen. My 9 yo son was diagnosed with ADHD and anxiety at age 7. She makes our sessions interactive and fun so he stays engaged. She works with our family as well as the school staff and his doctors, so the work doesn't stop at her door! She gives us assignments and things to try and discuss at home and with the school. My son looks forward to his sessions with her. We have seen improvements in him at home and at school. She has helped all of us to better understand what my son goes through and it has improved our overall home life.

I have never been to counseling or the need of medication management.

I have never been to counseling or the need of medication management. I was nervous when meeting Ashley Crouch and Kirby Patmon. They quickly made me feel at ease and by the end of my session I was more confident about myself. I am very glad I contacted Thriveworks.

Would recommend

I was initially reluctant to go to a place that required a membership payment, but I have been very happy with the scheduling and service at Thriveworks. Kristin is a good counselor, and very accessible. I am glad we came here and I would definitely recommend Kristin and Thriveworks.

Kristen is amazing. I had several issues going on, and they all seemed urgent. I was so happy to get an appointment within a day. I couldn't wait the 45-60 days all of the previous providers offered. I began meeting with Kristen and immediately she was able to help me see a light at the end of the tunnel. I am hooked now because she helped me accomplish several short term goals, but now I am also looking for her valuable advice for my long term goals. I have learned quite a few techniques from her and in a much happier place. Thanks Kristen!

Jenny Prewitt

I have been seeing Jenny for a few months now. I feel like a different person! Months ago when I walked her office, I was depressed, empty and broken. I feel the best that I have ever felt now. I am happy, my life has purpose and I am becoming a stronger person because of her. She helps me make sense of why things happen and why I feel the way that I do. Jenny has literally saved my life. I'm excited to see her every couple of weeks and I feel like she is an old friend. She makes counseling very easy. She is warm and welcoming. I truly appreciate her. Thank You Jenny!

I can't say enough great things about Thriveworks and how wonderful they were to work with setting up appointments. My wife and I have been seeing Jenny Prewitt for several months now and it is just what we needed. Jenny offers a great place to listen and discuss whatever issues may be in your life, and her therapy style is great! You won't be disappointed, thank you!!

Counselor

Jessica, a superb professional Counselor! One who has mastered the fine art of listening and developed skills for advisement. Practical, precise, no nonsense professional service provider! Thanks!

Great Provider

I've had the opportunity to refer ct's to Kirby for medication management and time after time my ct's thank me for connecting them with her. Kirby is a competent prescriber that not only treats the symptoms but she also treats the person and respects their autonomy. If you are looking for a prescriber, look no further because Kirby Patmon is top notch!

Kristen Lee – The Best Clinician Ever

I've been taking my son to see Kristen Lee for about a month now. We've worked with Kristen before, and she's great at her job. When we first started working with Kristen, my son was having issues that was caused by him witnessing Domestic Violence to me from his dad. My son has come along way from the first time that we met Kristen. We lost contact with her for a while, but I am so glad that I was able to find her again. Because my son had started to have the old issues resurface again, as well as some new ones. I would greatly recommend Kristen to everyone who has a child whom has been through any sort of trauma. Because not only does she help the child, she helps the parent as well by giving both of them tools to work with to help each other.

Thriveworks

Absolutely love Thriveworks. The facility is very nice and the practitioners are wonderful. I always feel like I am getting the best service and receiving the utmost attention. Kristen Lee is my favorite, very skilled at helping you get to the root issue.

Quality Driven Service Provider 🙂

Christie Blaylock is a passionate and committed contributor to the field of human services, mental health, and business management. She has a great team of professionals that exemplify excellence' integrity and fidelity. Christie previously served as my direct supervisor for at least two years and her work ethic is impeccable and her investment in others is priceless! Anyone in need of quality services would greatly benefit from Thriveworks!

Helpful and understanding

Helpful and understanding go out of way.

Career Counseling

Kristen was a great help with finding direction in my career. She helped identify the goals needed to reach the next step in finding career bliss!

Still on hold

★☆☆☆☆

Called and still on hold 20 mins now. So i guess no one answer phone to make appointments?

Very Helpful

I found Thriveworks online and am very pleased with location and office setting. As someone over 60, I did not wish to talk to anyone I had never met. I wanted to solve my own problems. Jenny is easy to talk to and makes you feel comfortable. She offers professional insight but let's you find your own way. Within a short time I have begun moving forward in my life.

Awesome

I have been going to this office for several months now and Chelsi is wonderful. She is very flexible and understands if I'm not able to make an appointment. Even scheduling my very first appointment was very easy and fast.

Horrible experience

I waited for 45 minutes on the day of my scheduled and confirmed appointment only to call and they tell me, "oh, sorry your appointment never got scheduled on our end". I ask for a refund and I'm told someone will contact me in 24 to 48 hours. After not being contacted 48 hours later, I call and they tell me none of this is documented and someone will contact me in 24 to 48 hours again. If you need help, Im not sure Thriveworks is the best option.

Impersonal

Before you begin counseling services here, you are charged $99 for ‘provider access’ which is non-refundable. After paying this fee, I attended one counseling session which was another $99. The session consisted of the counselor asking me questions directly from a form on her laptop. I don’t have much experience at all with counseling but it was a very impersonal encounter. She rarely even looked at me and just flatly asked each question. Two weeks later, I called the day prior to my scheduled appointment to reschedule because there was an urgent need for me at work the next day and there was no way I could get out of it. I was charged another $99 for an appointment cancellation. Each time I tried contacting the office, I was routed to a call center and was held on hold for a long while before I could even talk to a human. There is not even a receptionist in the office. I’m very confused as to the initial fee of $99 for ‘provider access’ when you can’t even talk to a representative from the office during business hours! As a healthcare provider myself, I am also questioning the legality of charging in full for a service that was not provided. At this point, I have paid $300 and that was just for a very impersonal experience with the provider in which she just completed a form (it seems better suited as something that could have been completed online prior to the appointment?). I would not recommend Thriveworks to anybody.

Disappointed

Unfortunately, this place did not meet expectations. Not only must you pay a membership fee to see someone, it is an additional charge per each appointment. Crazy that you have to be a member to go to counseling now. I would not recommend this practice to anyone.

Chesterfield Review

I have been going to ThriveWorks for a few months now and have really enjoyed it. I see Jenny Warne and she has helped me to work through a lot. She is very kind and let's you work through your matters on your own time. I highly recommend Jenny and ThriveWorks.

Jenny

I have been going to see Jenny for a few months now. She is amazing. She has a great sense of humor and is so insightful and intuitive. She often brings a different perspective to the issues with which you're dealing. I would highly recommend her to anyone she is wonderful.

Jenny warne

Jenny has a wonderful listening and discerning ear. She is able to provide insights in life issues that are concrete and usable. And I love her laugh! It lightens up the room!

Breath of fresh air

Being able to speak with Jenny without fear of judgement has been a breath of fresh air. It's amazing how being able to speak honestly helps you work through current situations that you may at one time had not been able to see the solutions.

Jenny Warne

Jenny Warne has done wonders for my wife and I. We have been seeing her for about six months now and our relationship has gotten exponentially better. Our communication skills have improved and we have become closer than we have been in years. We highly recommend her to any couple who's relationship is in need of a tune up.

Wonderful Therapist

Miss Katy Webb is a wonderful therapist. She is very optimistic. Iâ€™m really glad Lonnie Smith recommended her for my son Jaden.

Support Group

The Autism support group facilitated by Chesterfield counselors is something my daughter really looks forward to.

Wonderful Counselors, Wonderful People

The office waiting room is wonderful; calm, peaceful, even serene when it's playing ocean noises. My counselor has been wonderful over the past six months after my breakup; after my first appointment, I walked out feeling confident that I was heading in the right direction. Not only is my counselor been a great counselor and a great confidante, but she has also been a wonderful friend, showing genuine happiness when I got my new job and genuine sadness when our family cat died during our time together.

Comforting

The atmosphere is comforting and Jenny, the LCSW, is so easy to talk to and has great insight to my issues at hand. I was a bit hesitant with going to this practice because of the initial $99 client registration fee; however, it is worth it. The hours are flexible and they are very professional and responsive.

Very helpful

I cannot begin to tell you how much coming here has helped my whole family. When we started my oldest child and I argued all day everyday. We now have a more normal relationship. We owe it all to Katy. She helped us focus on the problems and working on better ways to resolve our issues without yelling and screaming at each other. The transformation has been incredible.

Thriveworks/Katy Webb

I found Thriveworks online and emailed with Katy a few years back before making a decision. The sessions are for my child and she thoroughly enjoys it! The waiting room is inviting and quiet. I recommend the company as a whole and Katy as a counselor to everyone.

My experience

I am so glad I found Thriveworks. The atmosphere is welcoming and peaceful, and my counselor, Katy Webb is fantastic!

Coach Katie

Life circumstances can be overwhelming BUT Katie Webb has the experience in making her clients comfortable, attentive to the "big" picture, and keeping it real. She understands that it takes time and patience to overcome whatever it is that gets in the way of progress and coach her clients to not get discouraged but encourage self love and a more positive perspective of the now. Talking to Katie is like talking to a true friend who really cares about you and want to see you happy and successful on the good days and bad days. Thanks Katie!

Kathrine Webb

Kathrine Webb is the best i would recommend her to anyone that is in need. She is caring and very easy to talk too. My daughter loves going to see her she is wonderful with children.

Fantastic!

I've been with Thriveworks for almost two years now. The facility is great - waiting room is comfortable and the "no check in " process is a major plus!!!! Always love the beverages provided in the waiting room and appointment scheduling with the therapist is such an easy process. I hit it off instantly with my therapist - she keeps it real - positive, inspiring and ever so helpful! I know I wouldn't be where I am today without the support from Thriveworks and Katy!!! Recently started seeing Kirby for medication management and we have had great success! I highly recommend Thriveworks to anyone seeking therapy/coaching and/or medication management!

Thank you Lisa

Lisa was a true godsend to us. She possesses the unique abilities to listen empathetically and show impartiality in her appraisal of relationships. She gave focused avenues for us to use to rebuild our relationship. Her tremendous gifts as a clinician not only kept us together but empowered us to move forward with deeper love. Thank you Lisa.

Mrs. Jenny Warne-A great listerner

Jenny, is a wonderful listener, honest and gives great advice! She is very professional and has a judge-free environment. Thank you so much for your assistance and youâ€™ve helped me to cope with my situation. Thanks, Lynn

Thank you Katy Webb!

My daughter has been having a good week athool so far. I see a huge improvement in her since she has been seeing you. I want to thank you for that personally but also for looking out for her best interest. You are wonderful! Highly recommended.

Katy Webb

Katy Webb has taught me how to be wisely generous. I used to be naively generous and kind to others to the point where I was often taken advantage of. Most people would cease this behavior, but she has taught me how I can continue to be giving without losing my faith in humanity. She has had a profound impact on my life and my sense of happiness.

Jenny's guidance, counseling, and advice helped us to overcome our relationship heartaches and allowed us to become a stronger, happier couple. We can't thank Jenny enough for everything she's done in our lives.

Jenny is such a wonderful asset to my life. Many times I feel she is less of a counselor and more of a partner and coach in life who is just there to help. Jenny truly listens and offers solid advice.

Jenny is the best! She is so understanding and caring. I'm always challenged by our sessions! She is such a blessing in my life!

Jenny is a life-changer -- she will help you face your problems without judgment and yet, somehow, with humor -- she is caring, warm, intelligent, and encouraging. I feel able to say what is on my mind without fear or shame, and my life has changed radically since I began seeing her. Thank you, Jenny!

Lisa Bessette-amazing

Lisa has been so easy to warm up to from the get go. She is approachable, funny, real, and makes you feel comfortable from the second you meet her. It is very challenging to find a therapist that you can warm up to so easily and I can honestly say I've never felt a session go by that I didn't leave feeling inspired and encouraged by her words and knowledge. I even referred someone else to her and they have had the exact same experience---which shows how versatile Lisa is and wonderful she is with all different patients. Anyone that is struggling with making that first appointment---take the leap and make it with Lisa. You will not be disappointed and I promise she will make you feel like you are having a cup of coffee with an old friend.

Katy Webb!

Katy has been a blessing for my autistic son and our family! He was grown tremendously with his ability to modulate his emotions and increased self esteem while working with her. She is irreplaceable and we feel fortunate to have found her!!

Kirby Patmon

Kirby is an outstanding nurse practitioner! She is not only knowledgeable about all the possible courses of treatment but is so caring with her patients. Her warm accepting nature makes me feel comfortable talking with her about my mental wellbeing. Kirby is a gift to all her patients!

Jenny is so much more than just a counselor... she is a reliable ear that listens - she is a motivator who encourages me to thrive - she is a blessing to have as a life resource... My sessions with her have not only inspired me to grow as a person, but to also stay focused on the good in life. I am extremely grateful to have Jenny in my world!

Great

I am seeing Dr. Sears. We've had something tremendously traumatic happen in our family. Dr. Sears has a very gentle way of helping me to make sense of what happened. He takes an approach that is holistic in that he addresses emotional and spiritual aspects. He has been incredibly respectful of me and very encouraging. I highly recommend him. He has such great experience that he pulls from. I find this very comforting.

Jenny is awesome

Jenny is awesome she really listens and helps with every situation u come across...she also does great with children as my daughter also sees her and loves her she has helped me over come fears

Jenny is an excellent counselor!

Jenny has been a fantastic help to our family. She is kind, caring and compassionate. She is excellent in helping people who struggle with PTSD and anxiety and offers real, attainable and measures le goals. We are blessed to have found her!

Dr. John Sears – Highly recommend

I highly recommend Dr. Sears. I have been seeing him now for several weeks. We had some trauma in our family. Through this, he has been incredibly thoughtful and prepared for my sessions. He has helped me to make sense of a senseless act. Through his years and years of experience he knows exactly when to push me to ask myself hard questions, and when to let it rest and come back to it another time. His approach is very respectful of each person. He has such deep and varied experience he can easily pull from any of this experience. I have also really appreciated his professionalism.

NP Kirby Patmon is awesome !!

After working with Kirby Patmon at VCU, I highly recommend her for providing mental health services. She is friendly, smart and truly cares about her patients. She explains diagnoses and medications clearly. Most importantly, she listens and takes her time to understand the needs of her patients. Continue providing awesome care Kirby!!

Jenny Warne is the best!

Jenny Warne has been a real blessing for my wife and I! Faced with a job layoff, family health issues and general anxiety, Jenny has helped me to find ways to recognize and manage my behavior before it becomes destructive. She's also teaching me how to appreciate the many successes I'm having as I work towards my next career. Easy to talk to, down to earth and insightful. What more could you ask for in a counselor? :-)

Katy is a Good Listener (=

I have been seeing Katy for almost a year now. She has listened to me, whether my mood is happy or sad! Her advise and suggestions to stay on the right track are so beneficial to me. I have no problem recommending her to others.

Jenny Warne is Excellent

I have attempted counseling numerous times in the past but was never able to make it past one or two sessions as I always found the counselors to be either out of tune or completely full of themselves. I am beyond glad I gave it one last try as I found Jenny Warne who is insightful, understanding and very able to connect to the person she is talking to in a meaningful way. If life has thrown you a curve-ball that you need help working through, she is the person to see.

Jenny W. is great

I have been seeing Jenny for a little over a month. I feel secure and comfortable talking to her. She truly is considerate and professional and provides wonderful advice. Her office is one of the few places I feel I can open up and be myself without judgement or ridicule and I always leave feeling better than I did walking in.

Jenny Warne is an amazing therapist. She is understanding and empathetic. I highly recommend and Jenny.

Gentle but consistent

My 16 year old daughter began seeing Jenny Warne for generalized social anxiety and feelings of depression. My daughter is very shy, but Jenny has been able to help her to open up. Jenny has an excellent way of meeting my DD where she is and waiting for her to feel comfortable. She also is gentle when she is calling my DD out on something that she may have aewed version of. I appreciate that Jenny has the parents join for the last ten or so minutes to go over what's been discussed (with permission) and to help mediate anything that remains. She is an ally for both parents and teen, which is a hard role to pull off, but Jenny does it effectively and with a smile!

Jenny is great at what she does!

We came into Jenny's office with minor issues and concerns and she helped us tremendously

Jenny has been a laifesaver

I was in need of a therapist who was open and accepting.Specifically to the LGBT community. Jenny Warne is professional, understanding and very accepting. I feel very at ease when talking to her. Her guidance has come at the perfect time in my life. I also appreciate the accessibility with later appointments.

Thank you

Jenny Warne has helped my husband and I save our marriage. She is informed, intuitive and skillful in her management of our therapy.

:-)

Jenn is an excellent therapist. I dont know what i'd do without her.

Empathic Person-Centered Care

I worked with Katy Webb at the VCUHS Complex Care Clinic, October 2011 â€“ March 2013. During that period of time she worked with patients and their families who are impacted by multiple acute health conditions that are compounded by social determinants of health. She worked closely with the treatment team and the patient as a support and advocate promoting health, empowerment and a sense of well-being in our patient population. She has excellent communication skills closely working with families to ensure that they meet the goals they have established for themselves. Above all else, her level of empathy creates warm positive person-centered care.

I love being here, the environment and the counselors! Katy has helped me through so much.

Thank you Katy!

I have a hard time discussing my feelings but Katy has always been easy to talk to. She has helped me through the challenges of highhool and preparing for college and I am so grateful to have had her as a resource. Such a positive role model to look up to!

So thankful!!

I am so glad I have found Katy! She has helped me through a very difficult time in my life which I knew I couldn't get through without professional help. I can't say enough how impressed I was by her insight and her ability to help me learn more about myself. You are simply the best~

At Ease

Ms. Webb has fostered an environment where you never feel like you have to be defensive and really empathises with the client. Speaking with her is more like a conversation rather than a session. So glad our paths crossed.

Katy webb

There really aren't words to express our gratitude to her. She does amazing work w my five year old son with autism and has opened up a line of communication for us hat is priceless

Katy’s Wonderful

We've been working with Katy for about 6 months. She has definitely helped our son improve his confidence, and manage his emotions. It's great having her as a support for him and our family.

Katy

Katy is very professional, sweet, and understanding - all things that are vital to a successful outcome. Most importantly, my son trusts her and he's improved greatly because of her help.

Happy clients!

We were both nervous about initiating therapy. Will we feel judged? Will the therapist side with one or the other? After meeting Katy Webb, all of our fears were put to rest. She is attentive, impartial, and relatable. Katy helped us to quickly see our mistakes and how to correct them.She's flexible with our not so flexiblehedules. She's supportive of our feelings and we look forward to our meetings with Katy.

Katy is a blessing

Having met with Katy at a low point in my life has been a blessing. She is helping me get through the hardest thing I have ever had to deal with. I dont know if I would even be on heart if I hadnt started seeing her. I look forward to my sessions with her. She is a great counselor.

Review

Being this was my first therapy service, I wasn't sure was to expect. However, almost 13 months later, I am much improved. Still have a long way to go. I certainly appreciate the quiet facility and appointments always begin on time.

Karty Webb

Katy was wonderful, I was very nervous about starting counseling but she made me feel comfortable and worked with me to bring out the best in me and help me to set boundaries. I would highly recommend her !

Katy Webb is Wonderful

I cannot express my gratitude for Katy Webb's services. She has a gift for being able to counsel you. She has helped me time and time again and has been someone I can truly rely on. She works hard at her job and deeply cares for her clients.

Katy is wonderful!

Katy has been such a big help for me. She has shown me that I am capable of getting through life's darkest moments. I leave each session happier and full of hope. She has a way of making you feel so comfortable that you're able to open up about anything. I am very glad I found her!

Katy is amazing!

We feel very fortunate to have found Katy! She has been working with my autistic son for almost a year now, and he has he has grown tremendously. Katy is caring and compassionate while promoting self advocacy, self awareness and personal growth. I highly recommend

Highly Recommend Jenny

Jenny Warne is a great therapist. Although she is highly qualified and extremely professional, I truly believe that what makes her great is her spirit. She is a good person and that shines through in every interaction I have ever had with her. I highly recommend Jenny to help guide and support you through any difficult time.

Katy Webb is wonderful!

Katy has been so wonderful with our daughter and her father and I are fortunate to have found her. There have been a lot of complex issues to work through these last couple of months and I have seen much improvement in our daughter... ranging from coping to confidence. Katy is very patient and kind. Our daughter absolutely loves Katy and enjoys all the time she gets to spend with her. She gets very excited when she knows she has an appointment with Katy. We appreciate all that Katy has done for our families and for our daughter.

Katy’s Positive Approach

Katy has a great person-centered approach and enjoys serving the local community. Compassion shows in her everyday practice.

Katy Webb is Great

I've been working with Katy for a year now, and I've made some strong changes in life because of her guidance. She'sso wonderful and understanding, but still makes you work through the hard stuff. I love her so much, my daughter has been going to her now for 6 months and I have seen such a positive impact withhool and everyday stress. Katy is truly a professional friend and we love her!

Kathryn Webb Life Coaching

Before I started seeing Katy, most of my day was spent trying to remember what it was I was supposed to be doing. I was consistently late on assignments at work and athool, I was rushing to prepare materials for presentation at the last minute, and at home my lack of attention and accountability led more than a few embarrassing moments of forgetfulness. Over the past few months I have seen this all change. The focus strategies, positive encouragement, and superior support that Katy has given to me has helped me organize my life, and achieve at work in a way that I didn't think I'd ever be able to do. I am able to have friends and family over to my house because it isn't a complete mess anymore. All around I am happier now than I think I have ever been in my adult life. All I can say is: Thank you and Katy for helping me get my life on track!

Katy is fantastic! A fantastic practice!

I have been seeing Katy Webb at the location for a little over a year now. I've always been impressed with the kindness, quality and professionalism of her and everyone else i've encountered in this practice. My counseling here has helped me significantly personally and professionally. I wouldn't hesitate to recommend to anyone! I actually carry her card in my wallet to recommend if anyone's looking for a counselor!

Love the experienced staff

Chesterfield has a wealth of knowledge and experienced staff. I worked with Katy at her previous place of employment and can't speak highly enough of her. She is professional, smart, caring, organized and genuine; all qualities that are important when working with a therapist. I have the utmost respect for her and know that would never hesitate to recommend Thriveworks.

Katy is Awesome

Katy is awesome. I e her and my 12 year old daughter sees her and loves her. Katy is knowledgeable and compassionate. I would recommend her highly.

Katy is fantastic!

My daughter has been going to see Katy Webb for a little over a year now and Katy is wonderful. I was referred to by my insurance company once my daughter had "outgrown" her child psychologist that she had been seeing since she was approximately 7 years old. My daughter and I both were not sure what to expect when we first came here...Katy has exceeded all of our expectations. Sometimes I am a part of their session and sometimes it is just the two of them; I am not sure what they discuss while my daughter is with Katy but the coping skills and changes I have seen in my daughter's self-esteem and anxiety/depression are wonderful. We still have hard days, and sad days, but they are not as often. I would recommend Katy to anyone looking for a LifeCoach without a hint of reservation. Katy really is fantastic!

Katy is awesome! She sees both of my children. I was concerned when my son needed a new therapist but he adores her and really opens up with Katy, more so than he has to anyone. My almost 6 year old loves when she gets to go see Katy. I have seen positive changes in both of their behaviors since they have been seeing Katy. If you are considering Thriveworks, I would highly recommend Katy.

Grateful client

Katy has given me the tools I need to move forward in my life. She empowers me. I am thankful to be working with her.

Katy Webb are awesome!

Our family has been working with Katy Webb for a year now and we really appreciate all that she has done for us! She is so patient, compassionate and genuinely caring. I have recommended and Katy to a few friends already!

Katy has been very helpful to my wife daughter and I.

Great professional services

reputable practice run by a highly competent and ethical Clinician.

We love Katy

My daughter started seeing Katy several months ago. I was able to see the difference being made almost immediately as my daughter put her new tools to work. Now, she looks forward to her sessions and knows there is someone that is always on her side. Thank you, Katy, for helping her learn how to get through some of the sticky things life has brought on. She will be able to use those same tools as she gets older and I appreciate that more than I can say. You have been a blessing to us all!

Showing me the ropes

I needed answers to tough questions and Christie was there for me. Her extensive experience in counseling paved the way for me to learn and grow in my own business. She is an expert and someone I trust. You can trust her too. Thanks Christie.

A Healing Place for Self Discovery

I have high regard and deep gratitude for Chesterfield. The office, its environment and convenience, reflect the professional, peaceful and supportive nature of this practice. Christie, who leads this office, is committed to providing counseling that is both professional and compassionate. I benefit from a state of the art counseling practice and a dedication to ongoing training/education in the field of counseling. I've have met a couple of the other counselors here, and wouldn't hesitate to meet with them for ongoing counseling and personal growth. I am so grateful to know that a place like this exists on the planet. I keep looking forward to my next visit. Thank you!

jenny is amazing

My experience at with jenny has been over the top great I would suggest that everyone to come see her.Thank you so much for all the help that you've gave to me and my family.

Jenny/Stress Couseling

After just a couple of sessions I walked away with a very different perspective on my issues. Jenny was wonderful; strong, sensitive and genuine...just what I needed. Thank you Jenny!

LCSW

Great therapist, she assisted me in obtaining rich insight to my issues.

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