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A Better Approach to Counseling
At Thriveworks, we believe that everyone can benefit from counseling with a skilled and caring professional. That’s why we’ve created an enrollment-based practice truly designed around our clients’ needs.
We accept your insurance just like a regular counseling center, but you get much more. Experience high-touch customer service, expert-level providers, premium benefits, and technologies that help you get the most out of your sessions.
Our Clients Get More
We call this The Thriveworks Difference
| Thriveworks | Typical Counseling Practice | |
|---|---|---|
| Offices open early and late |  |
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| Same- or next-day appointments | |
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| Appointments start on time | |
Unlikely |
| Care at 100+ locations | |
|
| Phone access to your provider between sessions | |
|
| Email access to your provider between sessions | |
|
| Providers that accept major insurance plans | |
|
| Online counseling opportunities | |
Unlikely |
| Ask-a-coach 24hr Q&A | |
|
| Text support via our Success Navigator | |
|
| Exclusive video content | |
|
| Counselor-moderated community discussion | |
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| Ultra-flexible 23.5hr cancellations | |
|
| A free e-copy of "Leaving Depression Behind" | |
|
100% Satisfaction Guarantee
If your first session experience is less than stellar, we’ll work to make it right. If we can’t, we’ll refund your enrollment fee (up to one week after your session).
Enrollment Benefits
This is what your enrollment gets you: valuable services insurance does not cover.
Advice by Email
Your counselor or coach is available by email to offer quick, non-medically necessary guidance (during business hours). Since many Thriveworks providers receive emails by both computer and smartphone, responses are often very prompt. This service is available to you even though it doesn’t qualify for insurance reimbursement.
Advice by Phone
Need some on-the-spot guidance? Consult with your counselor/coach by phone for non-medically necessary advice, even when you don’t have an appointment. He/she will make a best effort to be available. This service is available to you even though it doesn’t qualify for insurance reimbursement.
Ask-a-coach 24hr Q&A
Thriveworks own “Dear Abby.” Have a life-improvement question? Submit it at thriveworks.com/ask-a-coach and we’ll get you an answer usually within 24 hours.
Success Navigator
Enjoy text support with the Success Navigator. Our enrollment specialists will text you to confirm appointments and ensure that you are satisfied with your experience. Also, text us anytime for assistance with billing or canceling/rescheduling an appointment.
Therapy Buddy
Get the most out of your sessions with Therapy Buddy, our mobile app with five password-protected features. Available for iPhone and Android.
Exclusive Video Content
Access to exclusive video content by leaders in the counseling/psychology field.
Community Discussion
Have a life improvement question or want to encourage others? Join the discussion at thriveworks.com/community, our mental health discussion board moderated by mental health professionals.
A Free e-Copy of “Leaving Depression Behind”
We wrote a “choose your own adventure” style book about depression. Download your own eBook as a PDF or ePub (Kindle Edition).
Premium Quality Standards
We go above and beyond to provide excellent clinical and customer service.
Appointments Start on Time
More than 97 percent of sessions begin on time, or early.
Online Counseling
Can’t make it in? Connect with your provider via telephone or HIPAA compliant videoconference.
Online Booking
Clients can schedule, or change, sessions conveniently online.
Care at 90+ Locations
We have offices across the country, ready to help. If you relocate for work or school, it’s never been easier to transfer your care.
Same- or Next-day Appointments
For common issues like depression and anxiety, we can offer most clients an appointment within 24 hours of their call to us.
Offices Open Early and Late
Our offices are typically open from 7:30am-9pm M-F, and on weekends.
Excellent Providers
Highly trained, top rated, licensed providers.
Providers that Accept Major Insurance Plans
While other premium therapists don’t accept insurance, we’re happy to be in network with many major insurance plans.
Free Coffee
Of course, we provide free coffee and tea refreshments in our offices.
Ultra-flexible 23.5hr Cancellations
Life can sneak up on you. That’s why clients can cancel or reschedule any appointment with less than 1-days’ notice.
